Coffee
Who roasts my coffee?
All of our coffee is roasted by our dedicated team at our roastery. We take pride in every batch we roast, ensuring that each cup delivers the exceptional quality and taste you expect from Ómra Coffee.
To learn more about our roasting process, visit our Roastery page.
How should I store my coffee to keep it fresh?
All of our coffee is delivered to you in sealed bags to extend the shelf life of our coffee as long as possible.
However, coffee retail packaging is not the ideal solution if being stored for prolonged periods of time.
Storing coffee in an opaque, air-tight container, at room temperature is the best solution - keeping the beans away from air, moisture, heat, and light.
Can you grind my coffee?
Not yet! We currently only offer wholebean coffee but we plan to offer grind options in the near future.
Pre-ground coffee has a shorter shelf life, however, so we usually recommend buying wholebean and grinding your coffee at home, if possible.
What brewing methods do you recommend?
We personally recommend brewing coffee with the equipment you currently own or can afford. We understand coffee brewing equipment can become expensive!
We will usually try include recommend brewing methods within our coffee listings to help, so you can also choose coffees based on what equipment you have.
If you are ever in doubt, we are always here to help. Get in touch with us if you ever want help in choosing your next coffee.
We are also working on a brewing guides page - we will let everyone know when it goes live.
Community & Events
Do you host any coffee tasting events?
We have no immediate plans to host public tasting events yet. This is something we certainly hope to do in the future though.
We have hosted private tastings with wholesale partners in the past and will continue to do so to promote and give partners the opportunity to taste our coffee.
We will list all future events here and will also post all things events on our social media platforms.
How can I get involved with your coffee community?
We love connecting with our coffee community online! Engage with us on social media by following our accounts and sharing your love for Ómra Coffee.
Leave positive reviews and referrals to spread the word about our brand.Your support means the world to us!
Additionally, stay tuned for updates on any future events we host – we'd love to see you there and continue building our community in person.
Do you offer any training or workshops?
All previous and currently planned training or workshops have been private events with wholesale partners.
These private events have been our main focus with our current resources at hand. We do hope to plan public training and workshop events in the future.
We will list all future events here and will also post all things events on our social media platforms.
Can I book you to cater for my event?
We would be thrilled to cater your event! However, to ensure that we meet your expectations and availability, please fill out our event enquiry form.
This will provide us with all the necessary details about your event, including dates, location, and any special requests.
Once we receive your enquiry, we'll get back to you promptly to discuss how we can make your event a success!
Technical & Feedback
How do I report an issue with my order?
If you encounter any issues with your order, please use our dedicated contact form.
This is the quickest way to get your issue resolved, and our team will be ready to assist you promptly.
Where can I leave feedback or a review?
We are always looking for feedback and reviews to improve - please use our dedicated contact form to contact us.
This is the quickest way to get your feedback to us, and our team will be respond as soon as possible.
Who can I contact for more detailed product information or recommendations?
The best way is to use our dedicated contact form.
If you select 'Product Information' within the options and include your query, our team will be ready to assist you promptly.
How can customers give input on new flavors or products they’d like to see?
We would love to hear about flavour preferences and ideas from you - please use our dedicated contact form to contact us.
This is the quickest way to get your thoughts to us, and our team will respond as soon as possible.
Partnerships & Wholesale
Do you collaborate with local businesses or artists for events or special projects?
We're always open to collaborating with inspiring and likeminded businesses and artists!
Whether it's for events, special projects, or creative endeavours, we love working together to create something memorable.
If you have an idea you'd like to explore or would like to discuss a potential partnership, please complete our partnership enquiry form.
We can't wait to hear from you and bring our creative visions to life together!
Do you offer wholesale pricing or partnerships for cafes and restaurants?
Yes we do! Please get in touch with us on our Wholesale page.
We can discuss the benefits of our wholesale coffee in more detail, including pricing, support, and exclusivity options.
Do you samples for wholesale customers & partners?
We’re excited to share our coffee with potential wholesale partners.
To discuss your needs and explore sample options, please send us a wholesale enquiry.
This allows us to understand your requirements better and ensure we provide the best possible service and products.
Are there opportunities for customers to become brand ambassadors or influencers?
We're thrilled to hear that you're interested in representing our brand! We believe that our brand ambassadors play a vital role in sharing our passion for great coffee.
If you're a loyal customer who shares our values and enthusiasm for quality coffee, we'd love to hear from you.