Shipping policy

Effective Date: 20/02/2024

Welcome to Ómra Coffee. We strive to deliver our freshly roasted coffee and merchandise to you in the quickest and most efficient manner possible.

Domestic Shipping

Processing Time: Orders are typically processed within 1-2 business days. Custom orders may take longer, and processing times may vary during peak seasons.
Shipping Methods: We offer standard and priority delivery with Royal Mail. Shipping charges for your order will be calculated and displayed at checkout.
Delivery Estimates: Once your order is processed, estimated delivery times are:

- Standard | Tracked | 48h
- Priority | Tracked | 24h

Please note that delivery delays can occasionally occur.

International Shipping

We ship to select international destinations. International shipping rates and delivery times vary based on destination and will be calculated at checkout.

Shipping Carriers

We use Royal Mail for shipping. You’ll receive a shipment confirmation email with your tracking number once your order has shipped.

Customs, Duties, and Taxes

Ómra Coffee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damaged or Lost Orders

If your order is damaged in transit or you suspect it has been lost, please contact us immediately so we can help resolve the issue.

Shipping Restrictions

Due to shipping restrictions, we are unable to ship to PO Boxes and military addresses.

Changes to Shipping Policy

We may update this policy to reflect changes to our shipping practices. If we make any material changes, we will notify you by updating the date of this policy.